Executive Director, U.S. Commercial Operations

Location: New York City, NY, US

Job Description:


The Executive Director, U.S. Commercial Operations will be responsible for enhancing the overall operations through tracking, enhancing and implementing operations to support the success of the U.S. business in PBC. Also, this person will have a keen focus on preparing for a successful potential launch in NASH. We need an amazing person who will serve as the leader of the U.S. Commercial Operations team and will have overall accountability for commercial coordinating, tracking, measuring and improving overall execution.

There are currently three main teams that are under the direct leadership of this person Field Force Operations (Sales and Market Access), Data Management & Operations, and Commercial Development, Training & Excellence. As a critical business partner to the U.S. Commercial Team, the Executive Director of U.S. Commercial Operations will serve as a member of the Commercial Leadership Team and must work seamlessly across key stakeholder functions such as Sales, Marketing, Market Access and cross functional partners like Medical Affairs, Legal, Compliance, Finance, HR and others while maintaining and reinforcing the utmost Legal and Compliance standards.

Driving the team towards excellence in operational execution will be the mandate for this leader as we work towards our goal to transform the lives of people living with serious liver diseases. We can only accomplish our mission by ensuring that healthcare providers and payers have the right information at the right time.

Key responsibilities include

  • Launch excellence across all Commercial functions, including coordination of project management and supporting the development and measurement of launch KPIs

  • Strategic and tactical planning for field teams including sizing and territory alignment, incentive compensation design and administration, and sales analytics; data management, reporting, and CRM management

  • Commercial learning and development, field force training, field force communications and field force excellence

  • Operational analytics and reporting, including ownership of interpretation of the data and information that supports the business

The successful leader must be capable of thriving in a fast-paced, collaborative environment and should be energetic, forward-thinking, proactive, and ready to have fun.


The successful candidate must be able to perform each of the following satisfactorily

  • Develop, track and report progress on key pre-launch and post launch metrics

  • Ensure appropriate processes exist to enable timely and world-class execution for customers

  • Build and lead a world-class and unified operations team (Field Force Operations, Data Management & Operations, and Commercial Development, Training & Excellence)

  • Oversee development and execution of Field Force Operations strategies, including incentive compensation design, territory sizing and alignment and targeting

  • Lead development and implementation of strategy for data management and operations, including CRM, analytics and reporting to appropriately support needs of Commercial teams

  • Oversee development and execution of Commercial Development, Training & Excellence plans to support needs of Commercial teams, with an eye to team expansion to support potential launch

  • Develop and leverage framework for strategic/tactical business planning for Commercial Operations & Execution and U.S. field-based teams

  • Develop strategy with the Information Technology and Data Operations groups to ensure quality assurance; support recommendations for current and future data sourcing from business partners

  • Collaborate with IT to identify and deploy additional field resources and requirements, such as sales analysis tools, reporting, field technology and CRM reporting tools as needed

    Serve as owner and expert of all analysis of key market data to understand how to best optimize the deployment and alignment of the field force teams

  • Lead the design and implementation of key performance reports for the all Commercial functions to support understanding of business and performance of executional initiatives

  • Institute processes for data and reporting governance of ad-hoc field-based inquiries from the Executive Leadership Team and other Commercial functions

  • Effectively manage a budget and provide insight into field budget forecasting

Required Experience


  • Bachelors Degree required; MBA preferred

  • 10+ years prior operations, sales, managed care and marketing leadership experience, with senior level experience with a smaller pharma or biotech company (preferred) but will consider larger pharma company experience; robust launch experience required

  • Field-based team strategy/performance/data analytics, sales force deployment, customer targeting/segmentation, CRM experience

Required Knowledge And Abilities

  • Strong customer orientation; a passion for science-based brands that aim to improve patients' lives

  • Strong leadership qualities with the ability to attract talent and create a culture of collaboration and teamwork that fosters open communication, constructive conflict resolution and organizational flexibility

  • Makes decisions based on strong market/customer knowledge; is able to think ahead and bring everyone on the same execution journey

  • Solid conceptual thinking - ability to analyze large amounts of information and extract insights

  • Comfortable managing ambiguity and delivering in a fast-paced environment

  • Strategic 'out of the box' thinker who will challenge the status quo to meet deliverables while upholding a commitment to compliance and high ethical standards

  • Learning agility and scalability to take on increasing responsibility as Intercept grows

  • Consistent demonstration and embodiment of company core values Collaboration, Excellence, Innovation, Integrity, Passion, Patient/Stakeholder Centricity

  • Will bring a fun and positive energy to the team


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