Director, Commercial Operations and Effectiveness

Location: Boston, MA

Job Description:

Arena Pharma.PNG

Director of Commercial Operations and Effectiveness who will support the CCO in oversight of the planning and design of all strategic and operational activities of the Commercial Operations department.

Reporting directly to the Chief Commercial Officer (CCO), the Director of Commercial Operations & Effectiveness will be responsible for commercial operations functions inclusive of, HCP Events, Commercial Monitoring, Marketing Operations, Meetings and Conventions for the Commercial functions and in the development of customer facing model for multiple product launches. The position will lead a team of 1 to 2 staff that provides operational support for Commercial and other functions within the organization.

In addition, the Director of Commercial Operations will lead and evolve the Commercial Operations department with responsibility for establishing and maintaining the necessary operational infrastructure for supporting a US commercial footprint.

What you’ll dive into

  • Support the development of the overall strategy and direction for the department

  • Partner with business functions to ensure alignment with Commercial and brand strategy

  • Devise, initiate and implement strategies to increase operational efficiency

  • Develop and maintain an appropriate organizational structure that supports the needs of the business across multiple sites (US and Europe)

  • Oversee the approach and implementation of objective analysis to support best in class sales operations programs including sales force strategy and analysis, targeting, optimal territory alignment and sales force incentive plans

  • Identify opportunities for the appropriate and cost-effective investment of financial resources

  • Develop, track, and control the annual operating and capital budgets

  • Act as a trusted partner to multiple business teams across multiple sites

  • Advise, counsel and educate on the competitive or financial impact of current trends or issues

  • Promote and oversee strategic relationships between internal resources and external entities, including data partners, vendors, and service organizations.

  • Act as an advocate for Arena’s vision via regular written and in-person communications with the organization’s department heads, and end users

  • Partner with stakeholders to define business and systems requirements for new technology implementations

  • Must be capable of working autonomously and as a team player; Must possess the ability to interact and interface with all levels of management and with global teams

What we expect

  • Bachelor’s degree, Master’s degree preferred

  • 10 years of industry experience leading sales teams or internal teams

  • Experience in sales force strategy and optimization projects

  • Experience negotiating through change and ambiguity

  • Experience selecting and overseeing external vendors and outsourced partnerships

  • Understanding of human resource management principles, practices and procedures; Track record of hiring and developing high quality team members

  • Experience developing and implementing/executing commercial plans

  • Proven experience in Sales Leadership and Management

Arlene Jordan